FAQ

Where do you deliver?

We currently deliver to addresses in the United Kingdom.

How long will delivery take?

Delivery times depend on the item and where it is dispatched from. The expected delivery time is shown on each product page and at checkout. See our Shipping Policy for full details.

Will my order arrive in one parcel?

Not always. Some items are sent from our own stock in Hull and others directly from our UK supplier partners, so an order with several items may arrive in separate parcels.

How do I track my order?

When your order is dispatched, we'll email you a confirmation with tracking information where available. If you created an account, you can also see your orders by logging in.

Can I cancel or return my order?

Yes. Under UK consumer law you can usually cancel an online order within 14 days of receiving your goods. Some exceptions apply, for example sealed items that have been unsealed for health or hygiene reasons. See our Returns and Refunds Policy for how to return an item.

What if my item is faulty or damaged?

Please contact us as soon as possible at support@warehold.co.uk with your order number and a photo of the problem. Your statutory rights for faulty goods are not affected.

Which payment methods do you accept?

All accepted payment methods are shown at checkout. Payments are processed securely and we never see your full card details.

Do you sell wholesale?

Yes, we can supply some products in larger quantities. Email support@warehold.co.uk with the products and quantities you need.

How can I contact you?

Email support@warehold.co.uk or use our contact form.